Clients
Is the customer always right?
Is your customer always right? In the legal nurse consulting world where the customer is usually the attorney, we know the customer is not always right. The customer is not always right in the world beyond either. As Adam Toporek said in my podcast with him (LNP 112), the original intent of the idea was…
Read MoreBuild Loyal Attorney Clients by Reducing the Hassle
You’ve heard about meeting and exceeding client expectations. You may not know that most clients are only marginally more satisfied when you exceed their expectations rather than simply meeting their needs. What clients really care about is how you can solve their problems – quickly. You can build loyal attorney clients by reducing the hassle…
Read MoreInteractive Presentations for Attorneys
You have an opportunity to give a presentation to attorneys. How can you craft interactive presentations for attorneys? A lot of presentations made by attorneys are presented as lectures. I’ve heard so many attorneys complain that these presentations are boring. Interactive Presentations for Attorneys are More than Questions and Answers Interactive presentations are much more…
Read MoreTop Tips for a Successful Life Care Planning Business Part 2
Running a successful Life Care Planning business, or a legal nurse consulting business requires skills in 5 areas: expertise, marketing (which I covered in part 1), client management, finances and business development. In this post I share tips about the last 3 pillars. Client Management Maintaining sound relationships with clients is the third pillar of…
Read MoreYour Ideal LNC Client’s Hidden Fears
I recently had a conversation with an LNC who asked me, “How do I market to a defense attorney?” If defense attorneys are your target market, the first step is understanding your ideal LNC client’s hidden fears. One of the most important things to remember as you focus on your marketing is to think about…
Read MoreYour ideal LNC Client – How Well Do You Know Her?
Not every attorney is your ideal LNC client. There are some who will never hire you and you should not be working with them. Do you know where you are wasting your time? Have you done the exercise of creating an ideal client avatar? This vision of your ideal client guides everything you do, including…
Read MoreStrengthening Your Client Relationships: Personal Touches
What can you do to help your clients? What are you doing that is strengthening your client relationships? Look for opportunities to assist them. The defendant infectious disease doctor testified in his deposition that he had a cocaine issue. He turned himself in for treatment when his pusher was arrested. Not realizing the doctor’s history,…
Read MoreWin Over and Retain Clients You Want
You want to feel comfortable about your ability to win over and retain clients. Is this you? You’re a natural detective. You’re an ongoing learner, professional student. You’re compassionate, a listener; you’re talented. You’re a capable professional. Bring all of that to your relationships with clients. That’s what allows you to deliver a unique level…
Read MoreThe Truth about Leadership Skills affecting our Success as LNCs
We can view leadership in several ways: It impacts the development of patient safety issues in health care. It affects the dynamics of the staff in a law firm. It affects our businesses. Leadership in health care Sometimes in the process of working on a medical malpractice case it becomes clear that there are employees…
Read More5 Key Components of Exceptional LNC Client Care
Are you a nice guy? Do you deliver the 5 key components of exceptional LNC client care? In my podcast with Doug Sandler, he shared the components of the Nice Guy 30 Program. It struck me how basic these are, and yet not always followed. Here is the science of this “Nice Guy 30 Program”…
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